Shipping options

• Parcel Air and Ground - Used for orders whose weight is less than 150 pounds per box or total weight is 150 pounds or less (multiple cartons in a shipment) from any one Distribution Center (DC) and whose dimensions do not exceed the individual limits set by the parcel carriers. Parcel carriers include FedEx and UPS, but only FedEx eligible if free shipping is provided. Note that with parcel carriers, residential packages are released to doorstep unless a Signature Required service is selected at extra cost.

• LTL Ground - Less-than-truckload (LTL) ground is used for orders whose total weight from any one DC is over 150 lbs. Some bulky lightweight products like TV's may be less than 150 lbs but not eligible for Parcel. Shipments may be consolidated to Truckload.

• Truckload Ground - Truckload carriers should be used for all orders with total weight exceeding 10,000 pounds, or a pallet count greater than 10 pallets. 10 pallets are less than half a trailer, so TCP/IP Solutions reserves the right to consolidate if greater than LTL but less than full truckload.

• Heavyweight Air/Freight Forwarder - Various freight forwarders  are available for expedited shipping at the customer's request and expense. Freight forwarders utilize the commercial airlines and other asset-based carriers to offer services ranging from "next flight out" to deferred services. Due to capacity and security restrictions, not all products can be expedited using a freight forwarder. Even orders placed prior to Expedited cutoffs may have special size circumstances or to customer destinations that cannot be serviced through normal expedited services. These will be reviewed by TCP/IP Solutions Logistics Support for the most capable shipping method and spot quote provided.

• Dedicated -  Dedicated programs are established for customers who consistently order high volumes for delivery to the same location. The customer receives a daily shipment at a preset appointment time. 

• Same-Day Courier - Orders placed by noon local warehouse time for delivery within 50 miles of our distributor’s warehouse can be delivered the same day the order is placed via a courier. This service is not eligible for free freight and does not have a guaranteed delivery time. Same-day deliveries should be coordinated through the Sales team and Logistics Support.

• APO/FPO and P.O. Box Deliveries - The carrier that offers this service is USPS. The United States Postal Service (USPS) http://www.usps.com/shipping/expressmail.htm offers a mail service from Miami (A1); Suwanee, GA (A2); South Bend, IN (A4); Ft.      Worth Texas (A5) and Fontana, CA (A6). Note: Shipments to AK, HI and PR via USPS the mail service average transit time is 18 calendar days.
  
   

When shipping to an APO/FPO address, please note key differences with this type of shipment:

• When packages  are tendered to USPS they are subject to loss and tracking is often delayed.
• Customers using this service are accepting the liability for the packages that are not delivered.
• TCP/IP Solutions cannot be held liable for the loss that happens throughout the       carrier network.

Recipient's Responsibilities - Recipient must carefully identify and document loss and/or damage on the delivery receipt at time of delivery. There are two types of loss or damage:

• Visible or noted loss or damage.
• Concealed loss or damage.

Visible or Noted Loss or Damage - Visible loss or damage is apparent at the time of delivery and should be noted. Noted loss or damage is recorded in detail on the delivery receipt.

When recording loss or damage, please use specific details and try to avoid general or generic terms such as "box damaged" or "torn". This type of notation does not provide adequate support for a cargo claim.

Please note: A notation of "subject to inspection," by itself, is not considered a valid notation of loss or damage.

Example of Proper Notation: "1 of 12 cartons #12345 damaged"

Concealed Loss or Damage - These claims are considered and investigated as concealed loss or damage claims and will be handled based on their individual merits.

Concealed loss or damage is that which was not apparent at the time of delivery. The National Motor Freight Classification, ITEM 300135 states: "When damage to contents of a shipping container is discovered by the recipient which could not have been determined at time of delivery, it must be reported by the recipient to the delivering carrier upon discovery and a request for inspection by the carrier's representative made. Notice of loss or damage and a request for inspection may be given by telephone or in person, but in either event must be confirmed in writing by mail."

Concealed damage must be reported to the carrier within 5 days of delivery.

Inspection or waiver of inspection will be provided by the freight carrier as promptly as possible and practicable after receipt of request by the recipient. However, should the carrier waive right to inspection, the recipient must make the inspection and record all information to the best of his or her ability pertinent to the cause.

Shortages - If there is a shortage, please note it on the delivery receipt before signing for the shipment. Failure to note shortage could result in claim denial.

Stretch wrapped and Shrink wrapped Skids - If cartons or pieces are counted at delivery, please note if the stretch wrap has been broken (check-box on the delivery receipt should note the condition of the stretch wrap as intact or not).

• Special Handling Deliveries - TCP/IP Solutions and its distributors use a portfolio of freight forwarders and specialty  carriers to ship products that require special equipment for safe delivery. Items that fall into this category include rack mount units, APC batteries, monitors/TVs and plotters. This service is not eligible for      free freight, may require specialty packaging at additional cost, and  should be coordinated through the Sales Team and Logistics Support.

TCP/IP Solutions′ ground carrier of choice is FedEx Ground.

Free freight may not be available for shipments to Alaska and Hawaii.

Free freight may not apply to heavyweight (items weighing 125 lbs. or more) or oversize products and same day delivery service. 

Additional accessorial fees may apply when shipping address is validated.

Free freight may apply if the product in the shipment does not require Special Handling (see Optional Delivery Services). 

When a multi-line order is placed and one of the items does not qualify for free freight (eg. heavyweight, oversize, same day delivery), freight will be charged for that line item only, however that freight charge may be spread across the entire order.

Freight will not be charged for all other line items providing the minimum order threshold is met and an eligible ground carrier is selected.

TCP/IP Solutions reserves the right to ship orders via alternative carriers